Character.AI is making a significant shift in its platform policy by restricting access to its open-ended AI chat features for users under the age of 18. This decisive action, which will take effect on November 25, comes in the wake of increasing legal challenges, growing scrutiny from regulators, and public concern following tragic incidents involving minors and the platform’s AI companions.
According to a statement from the company, this move is a direct response to mounting feedback from safety experts, lawmakers, and parents who have raised alarms about the psychological impact and potential risks of unmoderated AI interactions with teenagers. The company emphasized that the decision was made with deep consideration, calling it “the right thing to do” despite the foundational role that open-ended chat has played in the platform’s appeal.
Previously, Character.AI allowed users to engage in free-form conversations with AI-generated personas, often mimicking celebrities, fictional characters, or entirely original personalities. These bots could simulate emotionally engaging interactions, which made the platform especially popular among younger audiences seeking companionship, entertainment, or creative exploration.
However, concerns escalated after reports surfaced linking the use of AI chatbots to distressing outcomes among teens, including mental health deterioration and, in some tragic instances, suicide. While the company has not officially confirmed any direct causation, the correlation prompted further investigation and legal scrutiny. Multiple lawsuits have emerged, alleging the company failed to implement adequate safeguards for vulnerable users.
In response, Character.AI has decided to transition teens away from unsupervised AI dialogue and toward more structured, creative experiences. Instead of open-ended conversations, minors will now have access to tools focused on storytelling, animation, and video creation—features designed to inspire safe, constructive, and imaginative use of AI technology.
The platform’s leadership stated that their priority is to create a safer digital environment and to foster responsible AI use among younger users. “We’re committed to providing a positive user experience, especially for adolescents. The shift away from open-ended chat is a precautionary but necessary measure,” a spokesperson said.
This policy change also reflects a broader industry trend, as AI developers face increasing pressure to implement ethical standards and child safety protocols. With artificial intelligence becoming more advanced and accessible, the responsibility of safeguarding young users has become a central issue in technology governance.
Experts in child psychology and digital ethics have applauded the move, noting that AI-generated conversations can sometimes mimic emotional or therapeutic interactions, which may confuse minors or lead them to form unhealthy attachments to virtual entities. “AI companions can create an illusion of understanding and empathy that teens may rely on during emotionally vulnerable times,” one psychologist explained. “That’s not a substitute for real human interaction or professional support.”
At the same time, some users and digital rights advocates have expressed disappointment, arguing that the decision may penalize teens who used the platform responsibly. They stress that blanket bans may not be the most effective solution and suggest that more nuanced moderation tools, parental controls, or age-appropriate filters could have offered a balanced alternative.
Despite these criticisms, Character.AI stands firm in its decision, citing the overarching goal of prioritizing user safety. The company also hinted at ongoing research and development efforts to explore more secure interaction models for younger audiences in the future.
This change may also set a precedent for other AI-driven platforms, as the tech industry grapples with how to balance innovation with protection. Companies offering similar AI chat services may soon face similar decisions under public and regulatory pressure.
In addition to modifying access for minors, Character.AI has indicated plans to enhance transparency in its algorithms and reinforce content moderation practices for all users. These steps are part of a broader initiative to build user trust and align with emerging regulatory frameworks.
For parents concerned about their children’s online activity, this change offers a moment to reassess digital habits and engage in conversations about safe technology use. Experts recommend that guardians stay informed about the platforms their children use and encourage open dialogue about the emotional and psychological implications of AI interactions.
As technology continues to evolve, the conversation around AI and youth safety is likely to intensify. Character.AI’s decision, while controversial to some, signals a growing recognition that ethical considerations must evolve alongside technological capabilities—and that the well-being of young users must remain a top priority.